Different Ways Of Communication Pdf

Different ways of communication pdf

Communication can be categorized into three basic types: 1 verbal communication, in which you listen to a person to understand their meaning; 2 written communication, in which you read their meaning; and 3 nonverbal communication, in which you observe a person and infer meaning.

Each has its own advantages, disadvantages, and even pitfalls. Verbal communications in business take place over the phone or in person. The medium of the Message is oral.

Different ways of communication pdf

This time, the Message is being conveyed from the Sender the Manager to the Receiver an employee named Bill by telephone. Could you place an order for 1, printer toner cartridges with Jones Computer Supplies? The Manager breaks down the task into several steps. Each step consists of a specific task, time frame, quantity, or goal.

Verbal Communication

Bill, who is good at active listening, repeats what he has heard. This is the Feedback portion of the communication, and verbal communication has the advantage of offering opportunities for immediate feedback. Feedback also helps the manager to tell whether she has communicated the Message correctly. Storytelling has been shown to be an effective form of verbal communication; it serves an important organizational function by helping to construct common meanings for individuals within the organization.

Stories can help clarify key values and help demonstrate how things are done within an organization, and story frequency, strength, and tone are related to higher organizational commitment McCarthy, The quality of the stories entrepreneurs tell is related to their ability to secure capital for their firms Martens, et.

While the process may be the same, high-stakes communications require more planning, reflection, and skill than normal day-to-day interactions at work. Examples of high-stakes communication events include asking for a raise or presenting a business plan to a venture capitalist.

In addition to these events, there are also many times in our professional lives when we have crucial conversations —discussions where not only the stakes are high but also where opinions vary and emotions run strong Patterson, et.

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In addition, be aware of your communication style and practice flexibility; it is under stressful situations that communication styles can become the most rigid.

In contrast to verbal communications, written business communications are printed messages. Examples of written communications include memos, proposals, e-mails, letters, training manuals, and operating policies. They may be printed on paper, handwritten, or appear on the screen. Normally, a verbal communication takes place in real time.

Written communication, by contrast, can be constructed over a longer period of time. Written communication is often asynchronous occurring at different times.

That is, the Sender can write a Message that the Receiver can read at any time, unlike a conversation that is carried on in real time. A written communication can also be read by many people such as all employees in a department or all customers.

Different ways of communication pdf

There are exceptions, of course: a voicemail is an oral Message that is asynchronous. Conference calls and speeches are oral one-to-many communications, and e-mails may have only one recipient or many. Wikimedia Commons — First Bell telephone — public domain. Most jobs involve some degree of writing. Luckily, it is possible to learn to write clearly.

Different ways of communication pdf

Here are some tips on writing well. Leaders who can communicate simply and clearly project a stronger image than those who write a lot but say nothing.

12.5 Different Types of Communication

What you say is a vital part of any communication. Research shows that nonverbal cues can also affect whether you get a job offer.

Judges examining videotapes of actual applicants were able to assess the social skills of job candidates with the sound turned off. They watched the rate of gesturing, time spent talking, and formality of dress to determine which candidates would be the most successful socially on the job Gifford, et. For this reason, it is important to consider how we appear in business as well as what we say.

The muscles of our faces convey our emotions. We can send a silent message without saying a word. A change in facial expression can change our emotional state.

3 Main Types of Communication

Before an interview, for example, if we focus on feeling confident, our face will convey that confidence to an interviewer. Research shows that when individuals are lying, they are more likely to blink more frequently, shift their weight, and shrug Siegman, Another element of nonverbal communication is tone.

A different tone can change the perceived meaning of a message demonstrates how clearly this can be true, whether in verbal or written communication.

If we simply read these words without the added emphasis, we would be left to wonder, but the emphasis shows us how the tone conveys a great deal of information.

Source : Based on ideas in Kiely, M. At one bank, the bank officer is dressed neatly. She looks you in the eye when she speaks. Her tone is friendly. Her words are easy to understand, yet she sounds professional.

He looks over your head and down at his desk as he speaks. He shifts in his seat and fidgets with his hands. A simple rule of thumb is that simplicity, directness, and warmth convey sincerity.

1. Verbal Communication

And sincerity is key to effective communication. A firm handshake, given with a warm, dry hand, is a great way to establish trust. A weak, clammy handshake conveys a lack of trustworthiness. A direct smile conveys confidence. In business, the style and duration of eye contact considered appropriate vary greatly across cultures. In the United States, looking someone in the eye for about a second is considered a sign of trustworthiness.

2. Nonverbal Cues Speak Volumes

The human face can produce thousands of different expressions. These expressions have been decoded by experts as corresponding to hundreds of different emotional states Ekman, et. Our faces convey basic information to the outside world. Happiness is associated with an upturned mouth and slightly closed eyes; fear with an open mouth and wide-eyed stare.

The effect of facial expressions in conversation is instantaneous. The position of our body relative to a chair or another person is another powerful silent messenger that conveys interest, aloofness, professionalism—or lack thereof. Head up, back straight but not rigid implies an upright character.

Oral Communication

The meaning of a simple touch differs between individuals, genders, and cultures. In Mexico, when doing business, men may find themselves being grasped on the arm by another man.

Different ways of communication pdf

To pull away is seen as rude. Anthropologist Edward T.

Different ways of communication pdf

Hall coined the term proxemics to denote the different kinds of distance that occur between people. These distances vary between cultures. The figure below outlines the basic proxemics of everyday life and their meaning Hall, :. Standing too far away from a colleague such as a public speaking distance of more than seven feet or too close to a colleague intimate distance for embracing can thwart an effective verbal communication in business.

Types of communication include verbal, written, and nonverbal. Verbal communications have the advantage of immediate feedback, are best for conveying emotions, and can involve storytelling and crucial conversations.

Types of Communication Unit-4.4 Paper-1 NET (in Hindi)

Written communications have the advantage of asynchronicity, of reaching many readers, and are best for conveying information. Both verbal and written communications convey nonverbal messages through tone; verbal communications are also colored by body language, eye contact, facial expression, posture, touch, and space. Daud, N. Business etiquette.

Different Effective Methods of Communication (Useful)

Ekman, P. The facial action coding system FACS.

Different ways of communication pdf

Flink, H. Tell it like it is: Essential communication skills for engineers.

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Industrial Engineer , 39 , 44— Gifford, R. Nonverbal cues in the employment interview: Links between applicant qualities and interviewer judgments. Journal of Applied Psychology , 70 , — Martens, M.

Three Different Types of Communication: Verbal, Nonverbal & Visual

Do the stories they tell get them the money they need? The role of entrepreneurial narratives in resource acquisition. Academy of Management Journal , 50 , — McCarthy, J. Short stories at work: Storytelling as an indicator of organizational commitment. Patterson, K. Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill.

Siegman, A.