Knowing the difference can help you understand the documentation process much better and develop outstanding documentation.
Manufacturing Work Instructions Template
In fact, most people write work instructions and call them procedures. Procedures describe a process, while a work instruction describes how to perform the conversion itself.
Process descriptions include details about the inputs, what conversion takes place of inputs into outputs , the outputs, and the feedback necessary to ensure consistent results. Questions that need to be answered in a procedure include:.
Level 1 and Level 2 represent your policies and procedures. What is the difference between policies and procedures? Your policies are at the top of the pyramid, like a beacon from a lighthouse.
A policy is used as a course of action to guide and influence decisions. The purpose of this level of documentation is to state concisely the policies and objectives of the company, organization, or division. Policies are similar in some ways to mission statements.
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At a minimum, the Quality Manual is required to describe the scope of your registrations, your exclusions from any ISO clauses, your quality processes, and your quality procedures.
Your procedures are the second level of documentation, which should be more detailed and describe who does what and when in sequence or order.
Activities for a department or function might be listed along with the functional titles or positions responsible for the procedure. These procedures can be text based but many use a process map to communicate the information.
As you rewrite the procedures for your application, be sure to verify your modifications against the requirements of the ISO standard to ensure all requirements are still addressed.
An example of where you may want to change the format is the Effectiveness Criteria section of certain procedures. When determining these criteria, a holistic approach as to what is best for the company should be used. An obvious example involves Purchasing.
In the past, Purchasing effectiveness was measured by the purchase price of materials. The obvious fallacy with this measure is that out of specification or marginal components result in increase costs downstream and may actually result in higher total costs.
For example, a work procedure could be developed for assembling the final housing of a product with step-by-step instructions including such detail as the torque requirements of the fastening screws.
Individual work instructions are very specific to an industry or company. The last level of documentation includes forms used to create records, checklists, surveys, or other documents used in the creation of a product or service.
Records are a critical output of any procedure or work instruction. They form the basis of your process communications, audit material, and process improvement initiatives. The following process should take place:.
The areas most frequently resulting in Non-Certification by companies to date have been in document control, design control, purchasing, inspection and testing, quality systems, process control and inspection, or measuring and test equipment.
The appropriate personnel under the direction of management should review the standards and develop, implement and maintain a minimum set of quality systems and procedures to satisfy the ISO standard.
ISO Work Instruction Template
Further, these personnel will provide confidence to management that the intended quality is being achieved and is:. Learning how to write policies and procedures is easy once you understand the four levels of documentation and the difference between policies, procedures, and work instructions.
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Save my name, email, and website in this browser for the next time I comment. Categories Write Better Procedures. Tags difference procedures work instructions. Level 4 — Forms and Other Documents The last level of documentation includes forms used to create records, checklists, surveys, or other documents used in the creation of a product or service. Further, these personnel will provide confidence to management that the intended quality is being achieved and is: Documented Demonstrable Effective Maintained Learning how to write policies and procedures is easy once you understand the four levels of documentation and the difference between policies, procedures, and work instructions.
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